Service Electric Lehigh Valley - Horrible Company

2260 Ave A, Bethlehem, PA 18017, USA 0 comments
Not resolved
1.6
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

They are just a horrible company.I have my internet through them and the problem is they have no concept of customer service.

They kept charging me for lower internet speeds at a higher rate and when I called to complain, the best they could offer was to update me to the latest speeds listed on their website. No apologies, no additional discount for being a loyal customer.

This is why monopolies are bad for business.Carol - the CSR that took my Call- thanks for nothing.

Review about: Internet.

Service Electric - Failed to make appointment - 3 times

Hewitt, New Jersey 0 comments

Service Electric in NJ cannot meet an appointment to save them selves.After them missing two appointments I thought I had covered all my bases and asked for the FIRST appointment in the morning - their morning appointments are from 9am - 1pm - go figure.

He didn't even make that- at 1:10 I called in and the rep assured me that he would be there from 9 - 1.

When I asked what time she thought it was, she said " it's 1:10 but he'll be there soon." So far, I have lost three days of income so this service is getting more and more expensive.Looks like I will be disconnecting soon and going to internet downloads.

Review about: Appointment Schedule.

You May Also Like